Complaints Policy

• Covers our services, invoices, communication, and conduct.
• For privacy complaints, you can also follow the steps in our Privacy Policy.
• For accessibility issues, see our Accessibility Statement.

• Email: hello@technophobia.uk
• Phone: +44 1229 774591
• Post: Technophobia Ltd, 13B Devonshire Road Industrial Estate, Millom, LA18 4JS, United Kingdom

Email is fastest. We keep a record and assign a reference.

• Your name, company, and contact details.
• Invoice or project reference (if relevant).
• What went wrong, dates and times, and any impact.
• What you would like us to do.

1. Acknowledge: we confirm we’ve received your complaint and give you a reference.
2. Review: a manager reviews facts, speaks to the team, and may ask you for more detail.
3. Response: we reply with findings and proposed steps.
4. Follow-up: if agreed, we deliver the fix and confirm closure with you.

• Apology and explanation.
• Correction or rework.
• Process change or training.
• Credit or partial refund (if appropriate under our Refunds & Cancellations policy).

If you’re not happy with the response, reply to the same thread and ask for a director review. We will respond within 5 business days.

As we serve businesses, we are not part of a consumer ADR scheme.

• We log complaints for audit and service improvement.
• We keep complaint records for up to 24 months.
• See our Privacy Policy for your data rights.

Technophobia Ltd · Company No. 14898332 · VAT GB 495 7043 58
13B Devonshire Road Industrial Estate, Millom, LA18 4JS, United Kingdom
+44 1229 774591 • hello@technophobia.uk