Refunds & Cancellations
Last updated: 14 September 2025
This policy explains refunds and cancellations for Technophobia Ltd services. It sits alongside our Terms and Conditions. We sell to business customers (B2B).
1. Scope
- Covers Quick Fix packages (AFD, I2C, L2B), custom projects, and support plans.
- Does not cover third-party fees you pay directly (e.g., Stripe, Twilio, Xero).
2. Deposits and reservations
- Deposits reserve a delivery slot. Deposits are non-refundable once the slot is confirmed.
- Deposits are credited against the final invoice for that service.
- Currency: GBP. VAT added where due.
3. Packages (AFD, I2C, L2B)
| Situation | What happens |
|---|---|
| You cancel after the slot is confirmed | Deposit is non-refundable. No further charge. |
| You give ≥ 2 business days’ notice to move the date | We reschedule to the next available slot. Deposit is carried forward once. |
| You give < 2 business days’ notice | Deposit remains non-refundable. We will try to rebook; a new deposit may be required for a new slot. |
| Work starts but cannot finish due to missing access or prerequisites | We switch to advisory/config tasks for the booked time. No refund for unused time. |
4. Custom projects
- Cancellation before build: pay for scoping, booked prep time, and committed third-party costs.
- Cancellation during build: pay for work done to date and committed costs. Any balance is refunded.
- Post-handover: refunds are not offered on completed phases. We will fix defects per the SoW.
5. Rescheduling
- Email hello@technophobia.uk with proposed dates.
- We aim to confirm a new date within 1 business day.
6. No-shows and access issues
- No-show to a booked session or call: the time counts toward the package or project.
- If access, approvals, or data are missing, we use the time for advice, documentation, or configuration.
7. If we need to reschedule
- If we must move your slot, we offer the next available date.
- If no suitable date is available, we refund the deposit in full.
8. How refunds are paid
- Refunds are sent to the original payment method (via Stripe).
- Processing time is usually 5–10 business days. Your bank may take longer.
- Refunds include VAT where applicable.
9. Non-refundable items
- Deposits for reserved slots (once confirmed).
- Time already delivered.
- Third-party charges we have incurred on your behalf (e.g., usage credits, licences).
10. How to request a refund
- Email your invoice number, service, and reason to hello@technophobia.uk.
- We respond within 2 business days.
11. Contact
Technophobia Ltd · Company No. 14898332 · VAT GB 495 7043 58
13B Devonshire Road Industrial Estate, Millom, LA18 4JS, United Kingdom
+44 1229 774591 • hello@technophobia.uk