Privacy Policy

Data Controller: Technophobia Ltd (Company No. 14898332)

• Registered office: 13B Devonshire Road Industrial Estate, Millom, LA18 4JS, United Kingdom
• Email: hello@technophobia.uk
• Telephone: +44 1229 774591
• Website: technophobia.uk

We provide automation and software services for small teams in the UK.

Information you give us

• Contact forms: name, email, phone, company, message.
• Bookings (Calendly): name, email, meeting details, time zone.
• Payments (Stripe): name, email, billing details. We do not store full card numbers.
• Support messages and calls: contact details and any information you share.
• Attachments sent for scoping or demos (may include personal data).

Information we collect automatically

• Technical data: IP address, device and browser, pages viewed, time on page.
• Cookies or similar technologies for essential functions and optional analytics.

Client project data (after you hire us)

• Service credentials and API keys you supply (e.g., WordPress, CRM, email, payments).
• Customer records required to test and run automations (e.g., leads, orders).
• Operational logs and error details from our self-hosted systems (e.g., n8n).

• Contract: respond to enquiries, scope work, take deposits, deliver services.
• Legitimate interests: run and protect our site, improve services, prevent abuse.
• Consent: optional analytics or marketing. You can withdraw consent at any time.
• Legal obligation: accounting and compliance duties.

• Reply to messages and schedule calls.
• Take payments and issue invoices.
• Set up and run agreed automations and integrations.
• Provide handovers, support, and monitoring if chosen.
• Maintain security, diagnose issues, and improve performance.

We do not sell your data. We share it with providers who help us run the business, or when the law requires it.

Our main processors and tools

• WordPress (website CMS) and our UK hosting provider.
• Calendly for meeting scheduling.
• Stripe for deposits and payments.
• Google Analytics 4 for optional analytics (consent-based).
• OpenAI API for safe drafting/classification within client automations (API use only).
• Twilio for SMS/voice in projects, if enabled.
• n8n (self-hosted in the UK) to run client automations.
• StirlingPDF (self-hosted) for document processing.
• Email (IMAP/SMTP) for business email and support.

We use standard IT, backup, and security services. We have appropriate data protection terms in place.

Site Check by Technophobia is a Chrome extension that checks a website for broken links, meta data, accessibility and speed. This section explains what it does with data.

What stays in your browser

• The check runs in your own browser. The pages of the site you are checking are read by the extension on your computer and are not sent to us.
• Reports, your settings, and (if you add one) your own Google PageSpeed API key are stored in your browser’s local extension storage. We cannot see them. Removing the extension deletes them.
• The extension has no account, no analytics and no advertising trackers.

What is sent, and to whom

• To the site you are checking, and sites it links to: ordinary web requests, the same as visiting those pages, so that links and images can be tested. Links to other websites are only tested if you tick that option.
• To our speed service (sitecheck.technophobia.uk), only when a speed test runs: the address of the page being tested, whether the test is for mobile or desktop, the extension version, and a random install ID. The install ID is a random string created by the extension. It contains no personal information and is used only to apply the daily limit on free speed tests.
• To Google PageSpeed Insights, only when a speed test runs: the address of the page being tested. Our service passes this to Google to run the test. If you have added your own Google API key, the extension sends the request to Google directly. If our service is unavailable, the extension may also send the request to Google directly. Google’s privacy policy applies to that processing.

What our speed service keeps

• A log line for each speed test: the time, the domain name of the page tested (never the full address), mobile or desktop, the install ID and the extension version. These logs are deleted automatically after 30 days. Copies may remain in server backups for up to a further 21 days.
• Your IP address is used to apply a daily limit. It is stored only as a salted hash, never in readable form, and the hashes are deleted at the end of each day.
• Speed test results are cached for up to 6 hours so that repeat tests of the same page are quicker.

Legal basis and sharing

We process this limited data on the basis of our legitimate interest in providing the speed test and preventing abuse of it. We do not sell it, do not use it for advertising, and share it with nobody except Google as described above.

Links to our website

While a check runs, the report shows a panel about Technophobia’s services. If you click a link in it, you arrive at technophobia.uk with a tag in the address showing you came from Site Check. Nothing is sent unless you click.

Contact

Questions about Site Check and your data: hello@technophobia.uk.

We use essential cookies so the site works. With your consent, we use analytics cookies to understand visits and improve content. You can change your choice through the cookie banner settings at any time. Blocking some cookies may limit features.

• Enquiry emails and form entries: up to 24 months.
• Booking records: up to 24 months.
• Client project data and logs: project life plus up to 12 months, unless we agree otherwise.
• Financial records (e.g., invoices; Stripe data): 7 years.
• Automation logs on self-hosted systems: typically 30–90 days unless support needs longer.

We delete or anonymise data when it is no longer needed.

• Encryption in transit and secure configuration.
• Least-privilege access and key rotation.
• Separate secrets storage.
• Activity logging, error tracking, and updates.
• Vendor due diligence and data minimisation.

Some providers may process data outside the UK (for example, the EEA or US). When this happens, we use safeguards such as the UK Addendum to the EU SCCs, the UK IDTA, or an adequacy decision.

You can:

• Access your personal data.
• Correct inaccurate data.
• Delete data in some cases.
• Restrict or object to processing.
• Receive a copy (data portability).
• Withdraw consent where we rely on consent.

To use these rights, email hello@technophobia.uk. We may ask for proof of identity. We aim to respond within one month.

You can also complain to the Information Commissioner’s Office (ICO): ico.org.uk/make-a-complaint/. Please contact us first so we can try to resolve your concern.

Our site is not aimed at children under 13. If you believe a child has given us personal data without consent, contact us and we will delete it.

We may update this policy. We will post the new version here and change the date at the top.

Technophobia Ltd
13B Devonshire Road Industrial Estate, Millom, LA18 4JS, United Kingdom
+44 1229 774591 • hello@technophobia.uk