Two chatbot products. One that you answer yourself. One that answers for you.

Two distinct chatbot products

We sell two distinct chatbot products at fixed prices. Each suits a different kind of business. We are honest about which one fits — most owner-operated micro-businesses are better off with Manual; businesses with steady website enquiry traffic typically benefit from AI.

Live AI chatbot — Block Moulds UK Ltd

Block Moulds UK Ltd manufactures precast concrete block moulds for the UK construction industry. Their customers are contractors checking product availability and pricing — often outside office hours.

Their AI Chatbot answers product questions from the live WooCommerce catalogue, qualifies quote enquiries, and routes complex requests to the sales team via Twilio SMS. The context file in their WordPress settings includes product specifications, standard finishes, typical lead times, and what to do with custom requests.

This is the standard £300 setup + £100 monthly AI Chatbot product — configured for their business. The Block Moulds deployment is not a separate premium tier; it is the same product anyone can have, set up properly for a specific business.

How the AI chatbot works under the bonnet

The AI Chatbot uses OpenAI's GPT-class model with retrieval over a context file you maintain in WordPress settings. When a visitor asks a question, the chatbot consults the context file first and answers based on what it finds there. If the answer is not in the context file, the chatbot does not guess — it captures the question and tells the visitor a real person will follow up.

You maintain the context file directly in your WordPress admin — a simple text field, structured however you find easiest. Update your services? Edit the field. Change your hours? Edit the field. Add a new FAQ? Edit the field. The chatbot reads the latest version at every conversation.

The OpenAI account is ours, not yours. We absorb the API costs within the monthly fee for typical site traffic. For very high-traffic sites, the monthly steps up. You do not manage AI credits, do not pay OpenAI directly, do not need to understand token economics. We handle it.

How the Manual Live Chat works

Manual Live Chat is deliberately simple. A small chat widget appears on your website. When a visitor sends a message, you get an SMS to your phone telling you a chat has started. You open the chat widget on your phone or computer and answer the visitor live, in real time.

If you are away from your phone or asleep, the visitor gets a polite message saying you will be in touch shortly. Their message is captured for you to follow up later. No AI is involved at any point — the conversation is between you and the visitor.

This product suits owner-operated micro-businesses where the owner is happy to handle their own customer enquiries personally. The cost is low — £100 setup and £25 a month, including the SMS costs and the chat widget hosting on our infrastructure. Most of our trades, single-room hospitality and micro-consultancy clients choose this option.

Both chatbots hosted by us

The chatbot infrastructure runs entirely on our hosting. You add a single line of code to your existing WordPress, Shopify, Wix, Squarespace or static HTML site — that loads the chat widget from our servers.

This means you do not install anything on your site. You do not have to update plugins. You do not have to manage AI credits or SMS pence-per-message rates. You do not need WordPress admin access for us to make chatbot changes; we make them in our infrastructure and they apply immediately.

You stay in control of your context file and your settings via a dedicated admin page we provide. Your data — conversation logs, captured enquiries, transcripts — is stored on our infrastructure and accessible to you whenever you need it. We can also export it to your CRM or inbox automatically.

Honest about what AI chatbots cannot do

AI chatbots are useful but they are not magic. A few honest things worth knowing before you commit.

The chatbot is only as good as the context file behind it. If your services, pricing or processes are not documented well, the chatbot will struggle. The first week of any AI Chatbot setup is usually about structuring the context file properly — that work pays back over years of better answers.

The chatbot will sometimes misread the intent of an unusual question. We tune the prompts based on real conversation logs each month and the system gets noticeably better with time. In the first few weeks of any deployment, some conversations are awkward. Review of edge cases is part of the launch process.

Some customers genuinely prefer to speak to a human. The chatbot has an explicit fallback — 'I want to talk to a person' — that routes the conversation to email or callback request. We don't push customers through an AI gauntlet against their wishes.

And the chatbot is not a replacement for a sales team. It is a force multiplier for one. The Block Moulds deployment works because there's a real sales team behind it that responds to the leads it generates.

Which businesses suit each tier

Manual Live Chat suits you if: you are the business owner, you are happy answering chats from your phone in real time, your enquiry volume is low to moderate (a handful per week), and your customers expect personal contact with the owner. Trades, single-room hospitality, micro-consultancies, individual practitioners typically fit this profile.

AI Chatbot suits you if: your website gets regular traffic with people asking similar questions; you have product or service information that can be documented in a context file; you cannot or do not want to be available to answer every chat in real time; you would rather warm leads land in your inbox than cold ones; the cost of a missed out-of-hours enquiry is meaningful to you.

If you are not sure which fits, a 30-minute discovery call will sort it. We will be honest. If neither product fits, we will tell you that too — sometimes a properly-built FAQ page is the right answer.