Technophobia Ltd (Company No. 14898332)

• Registered office: 13B Devonshire Road Industrial Estate, Millom, LA18 4JS, United Kingdom
• Email: hello@technophobia.uk
• Telephone: +44 1229 774591
• Website: technophobia.uk

We provide automation, integration, and related consulting to business customers. We do not sell to consumers.

Services means our automation, integration, development, consulting, training, support, and Quick Fix packages (AFD, I2C, L2B). Deliverables are any outputs we produce for you. Order means your acceptance of a quote, reservation, or invoice.

These terms take priority over your purchase terms unless we sign a separate written agreement that states otherwise.

• Quotes are valid for 14 days unless stated otherwise.
• An Order is formed when you pay a deposit, sign a quote, or confirm by email.
• We will request access, sample data, and test accounts as needed to start work.
• Start dates depend on timely access and payment.

• Prices are in GBP and exclude VAT unless stated. VAT is applied if due.
• Quick Fix packages and scoped projects may require an upfront deposit (via Stripe) to reserve a slot.
• Unless stated: invoices are due on receipt; monthly support is billed in advance.
• Late payment: we may charge interest and recovery costs under the Late Payment of Commercial Debts (Interest) Act 1998.
• We may suspend services for overdue sums.

• We work remotely unless agreed otherwise.
• We will deliver to the agreed scope and provide a short handover.
• Timelines are estimates. Delays caused by missing access, approvals, or third-party outages extend timelines.
• Testing: we test in a safe environment first. You perform acceptance testing promptly after handover.

• Provide timely access, information, and decisions.
• Maintain your systems, licences, and accounts (e.g., WordPress, CRMs, Twilio, Stripe).
• Keep credentials secure and revoke access when no longer needed.
• Ensure your lawful basis for processing personal data in your systems.
• For accounting automations, you remain responsible for accounting accuracy and compliance.

• Small clarifications are included. Material changes, new features, or extra integrations are out of scope.
• Out-of-scope work is billed at our current day rate or quoted separately.
• We can agree a change note by email for speed.

Automation Fix Day (AFD)

• Sold as a focused day for fixes or improvements. We agree a short priority list in advance.
• Unused time is not refundable; we deliver as much as feasible against the priorities.
• If access or prerequisites are missing on the day, we will switch to advisory/configuration tasks.

Inbox-to-CRM (I2C)

• We configure parsing and routing rules for agreed mailboxes and CRMs.
• You supply mailbox access and consent notices where required.
• Drafted replies are for human review unless explicitly agreed.

Leads-to-Booking (L2B)

• We implement steps to move qualified leads to booked calls (e.g., validation, routing, reminders).
• Performance depends on your traffic, offer, and response times. We do not guarantee outcomes.

• Your pre-existing IP stays yours. Our pre-existing IP, libraries, and know-how stay ours.
• On full payment, you receive a non-exclusive, perpetual licence to use the Deliverables for your business.
• Third-party components remain subject to their licences.

• We may integrate services such as WordPress, OpenAI API, Twilio, Calendly, Stripe, Xero, Google, n8n, and others.
• You are responsible for those accounts, fees, and terms.
• We are not liable for third-party changes, outages, or data loss.

• Each party will comply with UK GDPR and the Data Protection Act 2018.
• If we process personal data for you, the Data Processing Addendum (Appendix A) applies.
• We keep your confidential information secret and use it only to deliver the Services.

• We will provide Services with reasonable skill and care.
• We do not warrant uninterrupted or error-free operation of third-party services.
• Advice and estimates are guidance, not guarantees.

• We do not exclude liability for death or personal injury caused by negligence, fraud, or any liability that cannot be excluded by law.
• Otherwise, our total liability arising out of or in connection with the Services is capped at the fees paid in the 12 months before the event giving rise to the claim.
• We are not liable for indirect or consequential loss, loss of profit, revenue, or data.

• Ongoing support or monitoring (e.g., n8n) is a separate monthly service.
• Response targets and inclusions are defined in the relevant plan.
• Work outside the plan is quoted or billed at day rate.

• Deposits reserve delivery slots and are non-refundable once the slot is confirmed.
• You may reschedule an AFD or package session with at least 2 business days’ notice; we will offer the next available slot.
• If we must reschedule, we will offer a new slot or refund the deposit if no suitable slot is available.

• Either party may terminate for material breach not remedied within 14 days of notice.
• We may suspend Services for overdue sums or security concerns.
• On termination, you pay for work done up to the termination date.

Neither party is liable for delays or failures caused by events beyond reasonable control (e.g., internet outages, platform failures, strikes, war, emergency laws). Affected obligations are suspended for the duration.

Formal notices must be sent by email to hello@technophobia.uk and are deemed received on the next business day. We will send notices to your last notified business email address.

These terms are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction.

• Assignment: You need our consent to assign these terms. We may assign to a group company.
• Severance: If any term is invalid, the rest remain in force.
• No waiver: A delay in enforcing rights is not a waiver.
• Entire agreement: These terms and the Order form the entire agreement.
• Priority: If there is a conflict, these terms take priority over other documents unless a signed agreement states otherwise.

This summary applies when we act as your processor. A full DPA can be provided on request.

A1. Subject matter and duration

• Subject matter: Running agreed automations and integrations.
• Duration: Project term and any support period.

A2. Nature and purpose

• Processing contact and customer data to move leads, send messages, sync records, and generate reports.

A3. Types of personal data and data subjects

• Personal data: names, emails, phone numbers, order and booking details, message content, logs.
• Data subjects: your staff, prospects, customers, and suppliers.

A4. Our processor obligations

• Process only on your documented instructions and keep data confidential.
• Apply security measures appropriate to risk (access controls, encryption in transit, logging, updates, backups).
• Assist with data subject requests and breach notifications.
• Delete or return personal data at end of contract, unless law requires retention.
• Keep records of processing as required by law.

A5. Sub-processors

We use sub-processors to provide the Services, which may include: UK hosting providers, WordPress, Google (Analytics if enabled), OpenAI API, Twilio, Calendly, Stripe, Xero, and email/backup providers. We will ensure they are subject to data protection terms. You authorise reasonable sub-processor use for the Services.

A6. International transfers

Where data leaves the UK, we use approved safeguards (UK Addendum to EU SCCs/IDTA or adequacy decisions).

A7. Audits

On reasonable notice, we will provide information needed to demonstrate compliance and will cooperate with supervisory authorities.

Technophobia Ltd
13B Devonshire Road Industrial Estate, Millom, LA18 4JS, United Kingdom
+44 1229 774591 • hello@technophobia.uk