Acceptable Use Policy (AUP)

• Applies to anyone using our website, hosted environments we provide, and our support channels.
• Clients are responsible for their users’ compliance.
• Client-owned platforms are covered by your policies; this AUP sets our minimums when we access them.

• Use services as intended and within agreed scope.
• Keep traffic reasonable for your plan and avoid excessive polling.
• Respect API rate limits and back-off headers.

• Illegal content or activity under UK law.
• Infringing, defamatory, or deceptive content.
• Malware, exploits, port scanning, or trying to bypass security.
• Sending unsolicited marketing without consent or a valid basis.
• Collecting special category data without a written agreement and controls.
• Harassment, hate, or content that incites violence.
• Open relays, snowshoe emailing, or purchased lists.
• Sharing credentials or using shared human accounts.

• Follow our Email and Marketing (PECR) Policy.
• Include sender identity and an opt-out link in marketing emails.
• Keep consent records or soft opt-in evidence for B2B messages.
• Respect suppression lists; do not re-add opted-out contacts.

• Use MFA where available. Rotate keys on staff changes or suspected exposure.
• Store secrets in a vault or platform secrets, not in code or chat.
• Report suspected incidents immediately. See our Incident Response & Breach Policy.

• Do not run load tests in live without written approval and a window.
• Heavy jobs should queue and respect concurrency settings.
• We may throttle or pause flows that threaten stability or other clients.

• Personal data handling must follow our DPA and your privacy notices.
• Minimise data fields and retention; avoid special category data unless agreed.
• Delete test data after use or use masked data.

• When using providers like OpenAI, Stripe, Twilio, or Google, follow their terms and limits.
• You are responsible for your accounts and fees unless the SoW says we manage them.

• Report abuse, security issues, or policy breaches to hello@technophobia.uk with details and timestamps.
• For urgent issues, call +44 1229 774591.

• We may warn, throttle, suspend, or terminate access for AUP breaches.
• Serious cases may be referred to authorities. Fees still apply for the period of suspension.
• We will try to notify you and work on a fix where practical.

• We may update this AUP to reflect platform changes or law.
• Material changes for hosted clients will be notified to the project contact.

Technophobia Ltd · Company No. 14898332 · VAT GB 495 7043 58
13B Devonshire Road Industrial Estate, Millom, LA18 4JS, United Kingdom
+44 1229 774591 • hello@technophobia.uk