Controller: You (our client). Processor: Technophobia Ltd (Company No. 14898332), 13B Devonshire Road Industrial Estate, Millom, LA18 4JS, United Kingdom. VAT: GB 495 7043 58.

• Subject matter: building and running agreed automation, integration, and related support.
• Duration: project term and any support period.
• Nature/Purpose: parsing, routing, syncing, notifying, reporting, and monitoring data as configured.

• Personal data: names, emails, phone numbers, role, account IDs, order and booking details, message content, logs and metadata.
• Special categories: not intended. Do not send unless agreed in writing with added controls.
• Data subjects: your staff, prospects, customers, suppliers and partners.

• We process only on your documented instructions (the SoW, ticket, or email, plus this DPA).
• We will inform you if an instruction appears unlawful under UK data law.

• MFA on admin accounts and least-privilege access.
• Encryption in transit, hardened hosts, and network controls.
• Secrets stored outside code; rotation on change.
• Environment separation; tests before go-live.
• Logging and alerting on failures; periodic reviews.
• Backups for hosted components with restore tests.

Extra measures may apply in the SoW for higher-risk data.

We use the providers below to deliver the services. We flow down equivalent data terms. We will update this list when providers change.

If you object to a sub-processor on reasonable grounds, tell us and we will discuss options.

If data leaves the UK, we use an appropriate safeguard such as the UK International Data Transfer Agreement (IDTA) or the UK Addendum to the EU SCCs. If an adequacy decision applies, we may rely on that.

• We help you answer data subject requests that relate to our processing.
• We provide information you need to meet privacy impact checks where our work is in scope.

• We notify you without undue delay if we become aware of a personal data breach in systems we control.
• We share known details, steps taken, and contact points.

At the end of the services, on your choice we delete or return personal data held in systems we control, unless law requires retention. We may keep minimal records for proofs and accounting.

• We keep records of processing. On reasonable notice, we provide information to show compliance.
• Where a formal audit is needed, we agree scope, timing, and confidentiality first.

• Liability is as set out in the main contract. This DPA follows that cap and exclusions.
• If there is a conflict, the DPA controls for data protection, then the main contract.

Privacy contact: hello@technophobia.uk · +44 1229 774591 · Technophobia Ltd, 13B Devonshire Road Industrial Estate, Millom, LA18 4JS, United Kingdom.