• Keep records accurate, readable, and retrievable.
• Keep only what we need, for as long as needed, then delete.
• Respect confidentiality, contractual duties, and legal rights.

• Directors: approve retention rules and legal holds.
• Service owners: apply rules to their systems and vendors.
• Everyone: file work in the right place and avoid shadow storage.

See the Data Retention Schedule for details.

• Apply the shortest rule that meets business and legal needs.
• Pause deletion if a legal hold or dispute applies.
• Use suppression lists to respect marketing opt-outs.

• Store records in approved systems with versioning and access controls.
• No long-term storage in personal mailboxes or local desktops.
• Protect personal data under our DPA.

• Delete or anonymise per schedule. Wipe media before disposal.
• Keep a short log of bulk purges and restoration tests.

• Follow our Backup & Restore Policy and BCDR.
• Report suspected data loss under the Incident Response & Breach Policy.

Technophobia Ltd · Company No. 14898332 · VAT GB 495 7043 58
13B Devonshire Road Industrial Estate, Millom, LA18 4JS, United Kingdom
+44 1229 774591 • hello@technophobia.uk