• Covers Quick Fix packages (AFD, I2C, L2B), custom projects, and support plans.
• Does not cover third-party fees you pay directly (e.g., Stripe, Twilio, Xero).

• Deposits reserve a delivery slot. Deposits are non-refundable once the slot is confirmed.
• Deposits are credited against the final invoice for that service.
• Currency: GBP. VAT added where due.

• Cancellation before build: pay for scoping, booked prep time, and committed third-party costs.
• Cancellation during build: pay for work done to date and committed costs. Any balance is refunded.
• Post-handover: refunds are not offered on completed phases. We will fix defects per the SoW.

• Email hello@technophobia.uk with proposed dates.
• We aim to confirm a new date within 1 business day.

• No-show to a booked session or call: the time counts toward the package or project.
• If access, approvals, or data are missing, we use the time for advice, documentation, or configuration.

• If we must move your slot, we offer the next available date.
• If no suitable date is available, we refund the deposit in full.

• Refunds are sent to the original payment method (via Stripe).
• Processing time is usually 5–10 business days. Your bank may take longer.
• Refunds include VAT where applicable.

• Deposits for reserved slots (once confirmed).
• Time already delivered.
• Third-party charges we have incurred on your behalf (e.g., usage credits, licences).

• Email your invoice number, service, and reason to hello@technophobia.uk.
• We respond within 2 business days.

Technophobia Ltd · Company No. 14898332 · VAT GB 495 7043 58
13B Devonshire Road Industrial Estate, Millom, LA18 4JS, United Kingdom
+44 1229 774591 • hello@technophobia.uk