How to reach us

Pick the one that suits you. Every route lands with the same small team — there's no call-centre, no chatbot triage you can't escape, no sales pipeline you'll get filtered through. The first person you talk to will either be the right person to answer your question, or will put you in front of them within hours.

What happens after you get in touch

Within one working day: we come back to you, by your preferred channel, with proper thoughts. Not a template, not a calendar link, not a sales sequence. A real person responding to what you actually said.

Within one week: if there's a real project in it, we book a discovery call — 30-60 minutes by phone or video. We use that time to map your problem, your existing systems, and your constraints. No sales pitch, no manufactured urgency.

Within two weeks of the discovery call: a written scope and fixed-price quote with delivery timeline. From that point you know exactly what you're committing to before any money changes hands.

You only sign a build agreement when you're happy with the scope and price. We invoice 50% on agreement, 50% on delivery — or in milestones for larger builds. No retainer required to get a quote.

If you ring out of hours

If you ring 01229 774591 outside office hours, Miss Moneypenny answers. She is our AI receptionist — the same product we sell, running on our own business.

She knows what we do, what we charge in rough terms, and what kind of projects we take. She'll qualify your enquiry, capture your details, and pass everything to the right person so we can call you back within a few hours.

If your call is urgent — say you're an existing client with a system down — she escalates immediately and Bill or Matthew will pick up directly.

Most callers don't realise she's AI. That's not a deception, it's a sign that the technology is genuinely good. You can ask her if you want to know — she'll tell you honestly. She's good practice for what we build for other businesses.

Our office hours

Office hours: 9am to 4pm Monday, Tuesday, Thursday and Friday. Wednesday is a focus day when we minimise meetings to get heads-down work done — you can still email us and we'll respond, but we won't take calls except by prior arrangement.

Out of hours and weekend work is available by prior arrangement for time-sensitive projects, urgent fixes for existing clients, and for clients in industries where the rest of their week is genuinely impossible. We don't charge premium rates for it, but we ask that you arrange it ahead of time so we can structure our week properly.

For existing clients with system-down emergencies, we have an emergency contact route. You already have it — and if you don't, ask for it. We respond to live-system emergencies as quickly as we possibly can.

Where to find us

Technophobia Ltd is based at Unit 13B, Devonshire Road Industrial Estate, Millom, Cumbria LA18 4JS. We are about 45 minutes from Barrow-in-Furness, an hour from Kendal and Whitehaven, and around 90 minutes from Carlisle, Lancaster or the M6.

Visitors are welcome by appointment. We don't usually keep a receptionist on the front door, and we work across two adjoining units, so calling ahead means we can have the right person ready to meet you. Free parking on site, and the front of the unit has a couple of visitor spaces.

For meetings further afield: we travel for projects that genuinely benefit from in-person sessions, particularly discovery workshops with several stakeholders or compliance-sensitive industries where face-to-face matters. Travel time and expenses are quoted separately and approved in advance — but most of our work runs perfectly on video calls.

Cold callers, recruiters and sales pitches

We get a lot of cold outreach. We are nice about it, but we have policies that save everyone time.

Cold sales calls: Miss Moneypenny screens these out. If you have something genuinely relevant — for instance, a service we don't currently use that would improve our delivery — please email rather than call. We read everything; the email route has a much better hit rate.

Recruiters: We don't currently use external recruitment agencies. We hire through direct application and our existing networks. Please don't send unsolicited CVs.

SEO and marketing services: We are an ISO-certified digital agency with 20 years of SEO experience in-house. We are not in the market for SEO services, link-building, or content syndication.

Sponsored content and link insertions: No, thank you. We don't accept sponsored guest posts or link insertion requests, and we won't reply to follow-ups.

If you got past Miss Moneypenny and you're a real customer, ignore all of this — it isn't aimed at you. We're glad you got through.

Sister company contact

Whamos Ltd, our sister web design and SEO company, shares our office address and main phone number. If you reach us about a project that's mostly web design, content production or SEO, we'll route the conversation to the right brand from our end — you don't need to figure out which company to contact first.

Whamos Ltd direct: info@whamosltd.co.uk, 01229 774591 (option 1).

The Whamos website at whamos.co.uk explains the web design and SEO services in more detail — different pricing structure, different service catalogue, same team and culture.

For projects that involve both companies — typically a new website with a custom plugin or AI integration — you talk to one person and we coordinate internally. No double-billing for project coordination.

Technophobia

n8n automation for small teams. UK-based. Fast turnarounds. Clear handovers.

Address
South Cumbria Skills Exchange
Millom
LA18 4JS
United Kingdom

Phone +44 01229 774591
Email hello@technophobia.uk

VAT registered • GDPR-aligned • Typical lead time: 1–2 business days

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