Prices exclude VAT. Final pricing depends on volume, hosting, and integrations. See n8n Monitoring & Support for scope.

Response is our first human acknowledgement. Work start is hands-on investigation or fix attempt.

• Business hours: Mon–Fri, 09:00–17:30 UK (Bronze); 08:00–18:00 UK (Silver/Gold). Excludes UK public holidays.
• Channels: Email support, shared Slack/Teams channel (Silver/Gold), SMS for P1 (Gold).
• Out of hours (Gold): On-call for P1 08:00–22:00 UK. For 22:00–08:00, we triage next morning unless agreed otherwise.

• Workflow run failures and retries
• Webhook/trigger availability and latency
• Queue depth and stuck jobs
• API quota and rate-limit events
• n8n health checks and job metrics
• Host resources (CPU, RAM, disk), SSL expiry, domain/endpoint reachability

In scope

• Named n8n workflows and environments listed in the plan
• Break/fix for supported nodes and configurations
• Small tweaks (env vars, timeouts, retries, alerts)
• Vendor-announced deprecations: advice and minor remaps

Out of scope

• New features, new integrations, or large refactors
• Issues caused by third-party outages or your upstream systems
• Unsupported custom code without prior review
• Bulk historical data repair or data entry

Out-of-scope work can be quoted or handled via an Automation Fix Day.

1. Detect: monitor detects issue and opens a ticket.
2. Acknowledge: we confirm within the response target.
3. Stabilise: rollback or hotfix to restore service.
4. Fix: apply a durable fix and test.
5. Review: summary with cause, impact, and actions (Silver/Gold always; Bronze on request).

• Change requests raised via email or ticket.
• We schedule in your plan’s change window.
• We test in a non-prod environment when available; we keep rollback steps.
• We avoid breaking changes during your trading peaks.

• Bronze: monthly digest email (uptime, failures, actions).
• Silver: monthly report PDF + 30-min call.
• Gold: monthly report + 60-min call + quarterly roadmap.

• MFA and least-privilege on admin access.
• Secrets stored outside code; rotation on change.
• Logs retained 30–90 days unless agreed otherwise.
• Our Privacy Policy and DPA apply.

You can opt-in to credits on Silver/Gold plans:

• Missed P1 response target: credit 5% of monthly fee per breach, capped at 25% per month.
• Credits do not apply where the root cause is a third-party outage or your upstream system.

Onboarding

• List environments and named workflows
• Provide read access to n8n and hosting console
• Set up alert channels and escalation contacts
• Baseline health and create a rollback plan

Exit

• We hand back credentials and docs
• We remove our access within 5 working days
• We delete or return data per the DPA

Support: hello@technophobia.uk · +44 1229 774591

Escalation: reply “ESCALATE” in your ticket or Slack channel; we escalate to a senior engineer and a director.

Book a scope call to start or upgrade a plan.